FAQ - Frequently Asked Questions

Get answers to your questions easily with our frequently asked questions page.
How do I reset my password?
If you have forgotten your password, navigate to the login screen and click the Forgot Password button. This will take you to a screen where your account email will be submitted. The system will generate an email. Click the link in this email and you will be able to reset your password.

What is Neglect, Abuse and Exploitation?
Abuse including verbal abuse, means:
  • 1. knowingly, intentionally, and without justifiable cause inflicting physical pain, injury or mental anguish;
  • 2. the intentional deprivation by a caretaker or other person of services necessary to maintain the mental and physical health of a person; or
  • 3. sexual abuse, including criminal sexual contact, incest and criminal sexual penetration.
"Sexual Abuse" means the inappropriate touching of a recipient of care or services for sexual purpose or in a sexual manner, and includes kissing, touching the genitals, buttocks, or breasts, causing the recipient of care or services to touch another for sexual purpose, or promoting or observing for sexual purpose any activity or performance involving play, photography, filming, or depiction of acts considered pornographic. Sexual conduct engaged in by an employee with a person for whom they are providing care or services is sexual abuse per se.

"Verbal Abuse" means profane, threatening, derogatory, or demeaning language, spoken or conveyed with the intent to cause mental anguish.

"Neglect" means the failure of the caretaker to provide basic needs of a person, such as clothing, food, shelter, supervision, and care for the physical and mental health of that person. Neglect causes, or is likely to cause harm to a person.

"Exploitation" means an unjust or improper use of a person's money or property for another person's profit or advantage, financial, or otherwise.

What are signs of A/N/E?
Possible signs of Abuse:
  • Appearance of over-medication
  • Unusual suspiciousness
  • Extreme fearfulness
  • Recent/sudden unexplained behavior changes
  • Flinching/cowering in presence of caregiver
  • Inconsistent explanation of injury or explanation that is not feasible
  • Unexplained pain
  • Changes in sleeping patterns
  • Change in appetite
  • Increased need to seek approval
  • Changes in affect

Possible signs of neglect:
  • Wearing the same clothing
  • Has pressure sores (bed sores)
  • Is not clean or has foul odor
  • Malnourished or dehydrated
  • Odor of urine or feces
  • Significant weight loss
  • Decayed teeth
  • Untreated illness or injury
  • Lack of safe, warm shelter
  • Left alone for extended periods of time
  • Food, medication and personal care withheld
  • Pressure sores (decubitus ulcers)
  • Failure to thrive (not linked to diagnosis)
  • Changes in sleeping patterns
  • Change in appetite
  • Increased need to seek approval
  • Changes in affect

Possible signs of exploitation
  • Coerces consumer to become his/her POA, guardian, representative payee
  • Adding of names to consumer’s bank signature for reasons unjustified
  • No access or unwarranted restrictions to personal funds
  • No inventory kept of purchases
  • Person controlling the finances does not have the proper legal authority
  • Forced changes to wills or other legal documents
  • Consumer is not kept informed of how much regular monthly expenses are
  • Money, household goods or personal property disappear
  • Inadequate oversight of the consumer’s personal finances
  • Accounting practices that incur late charges or fees
  • Accounting practices which cause the consumer to lose approved supplemental income or assistance (i.e. failing to report income to social security, failure to comply with expectations which allow for continued housing assistance, or food stamps, etc)
  • Use of consumers funds to supplement another consumer’s needs

What does DHI/IMB do?
? IMB investigates allegations of Abuse, Neglect, Exploitation, environmental hazard and death.

What can I do to stop A/N/E?
If you suspect someone that receives services on the developmental disabilities waiver is being abused, neglected, or exploited please report.

How do I file an IR?
You call the 1-800-445-6242 hotline to report. To send in an ANE report you can clink on the link on the IMB website

What is the DD waiver?

Will I be notified of the outcome of the investigation?
As a reporter you can be notified of the outcome of the investigation.

Can I remain completely anonymous when I report?
Yes, but you do need to request a username and password when submitting a report on-line.

Should I report ANE incident to APS, IMB or CPS?
If you are reporting Abuse, Neglect, and exploitation for an individual on the DDW, then you need to report to IMB only. All other reports can be reported to APS and CPS.

What is the response time after an incident is reported?
3 hours, 24 hours, and 5 days depending on the type of incident being alleged.

Will I be contacted after making a report?
You may be contact as a witness

Why was my report "screened out"?
The allegation may not have met the definition of abuse, neglect, exploitation, or environmental hazard. The allegation may not have been in IMB’s jurisdiction.